Privacy policy

Scope of the privacy policy

This privacy policy sets out the principles and rules governing the protection of your personal data, including data collected on or via this website.

The Grimaud Tourist Office may collect personal data both online (for example, via email or contact forms) and offline. This policy applies regardless of the method of collection or processing used.

Personal data refers to any information that can identify an individual, directly or indirectly, in particular through an identification number or one or more factors specific to their identity.

Non-personal data refers to information that does not identify an individual directly or indirectly.

Data controller

The data controller for your personal data is: The Municipal Tourist and Cultural Office of Grimaud, 679 route nationale, 83310 GRIMAUD.

Certain technical services (for example: hosting, avoiding data duplication, data quality management, customer insight) are entrusted to our technical providers Proximit, Apidae, Weezevent, and Raccourci Agency.

In accordance with Article 28 of the GDPR, these providers are bound by a strict confidentiality clause, which prohibits them from using the data entrusted to them for any purposes other than those specified in their agreement for the provision of services. They are also required to take appropriate technical and organisational measures that meet security and data protection requirements.

Data confidentiality

All your data is treated as confidential by the Municipal Tourist and Cultural Office of Grimaud.

We take appropriate technical measures to prevent any loss, misuse, or unauthorised access to the data you provide us with, whether during collection or storage.

However, it is important to remember that the Internet remains an open environment. Despite our best efforts, we cannot guarantee that unauthorised third parties will never be able to circumvent these measures or misuse your personal data. The Municipal Tourist and Cultural Office of Grimaud therefore cannot be held responsible for any fraudulent use of your information.

In addition, the website may contain links to third-party websites likely to interest you. The Municipal Tourist and Cultural Office of Grimaud has no control over the content of these websites or their personal data protection practices.
We therefore cannot be held responsible for how these third parties process your information. You are advised to consult their privacy policies.

Data collection purposes

We process your data, in whole or in part, in order to:

• Enable you to browse our websites and to adapt our content to your device to improve your browsing experience,
• Allow you to share our content on social media,
• Enable you to purchase tickets,
• Provide you with an interactive and personalised experience,
• Store the information you have entered in contact forms (for example, when requesting information or documentation),
• Understand and identify your interests to provide you with the most suitable service,
• Send you event, tourism, or information newsletters if you have consented to this by checking the corresponding box in our forms and confirming your choice,
• Analyse traffic and audience statistics for our websites,
• Display advertisements tailored to your interests,
• Analyse the performance of these advertisements.

The recipients of your personal data are our in-house management teams and our technical service providers.

The data collected

• Title
• Last name
• First name
• Postal address + Country
• Email address
• IP address
• Your message
• Any other data deemed relevant for the following purposes.

Cookies

Cookies (or other similar online identifiers) are small files created by a web server to communicate with your browser.

They make it possible to record and pass on information when a user is browsing a website, such as a session identifier, the chosen language, an expiry date, or the relevant domain.

Thanks to cookies, this information is stored for a specific validity period, making it easier to navigate between pages on the same website or for future visits.

Only the website that issued a cookie can read or modify the data it contains, unless you have given your consent for other partners using our ‘collaborative’ cookie system to use them.

There are several categories of cookies, each serving a specific purpose:

• Session cookies, which disappear as soon as you leave the browser or the website.
• Persistent cookies, which remain on your device until they expire (for a maximum of six months) or until you delete them using your browser’s settings.

You can access your cookie management settings to configure how cookies are stored and read.

Contact form

Some of the information provided in the form(s) on the website is obligatory.

This information is subject to data processing by the Municipal Tourist and Cultural Office of Grimaud and is used by the members of staff and services at the Municipal Tourist and Cultural Office of Grimaud in charge of dealing with your request (sending tourism communication, newsletters, etc.).
This data is used solely in response to your request.

The maximum storage period for your data is three years. An email will be sent to you at the end of this period to confirm whether you wish to remain in our client database and continue receiving our information.

Your rights

In accordance with current data protection regulations, you have certain rights regarding your information:

• Access, rectification, and erasure: you may view, correct, or delete your personal data.
• Portability: you have the right to obtain a copy of your data in a structured electronic format.
• Object: you may, for legitimate reasons, object to the processing of your data. You may also refuse to have your data used for marketing purposes, particularly for commercial purposes.

You can exercise your rights by writing to us at the following address: Grimaud Tourist Office, 679 route nationale, 83310 GRIMAUD, or by sending us an email to dpd@grimaud-provence.com

We shall respond to your requests within one month of receiving them. This period may be extended by two months, depending on the complexity and number of requests received.
In the event of a dispute regarding the exercise of your rights, you can send a complaint to the French Data Protection Authority (CNIL).

Data storage

We store your personal data only for the period strictly necessary for the purpose for which it was collected, that is, up to three years from your last interaction with us, initiated by you (for example, when requesting information or subscribing to our newsletters).

After this period, your data will be rendered anonymous and used solely for statistical purposes.

Updates to the privacy policy

This privacy policy may be modified or updated at any time.

We encourage you to consult it regularly.

For more information on exercising your rights, we recommend visiting the French Data Protection Authority (CNIL) website.

Updated in September 2025.